Making your visit to Tapnell Farm safe - Click here for info

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Making your visit to Tapnell Farm Safe

15th July 2020

Please be assured, the safety of our customers and staff is our highest priority and whilst we aim for your visit with us to be as ‘normal’ as possible, additional hygiene and safety measures, in line with Government guidelines, have been put in place, for everyone’s peace of mind.

November Update: Tapnell Farm will re-open on Thursday 3 December and in line with Government guidelines, will be adhering to the rules of the new tier structure. If you have a short break booked for December, we will be in touch directly. If you are planning a short break, please ensure that you understand and comply with the new regulations, which can be found here. We ask our customers and guests to please support us by keeping within government guidelines when you visit.

October Update: Following the Government's latest announcement that there will be a national lockdown from Thursday 5 November, all areas of Tapnell Farm will be closed from this date. We would like to re-assure all our guests who are booked to stay with us from now until 2nd December, that we will be contacting you all directly over the coming days to sort your booking.

September Update: Please note, the government’s Rule of 6 applies across all areas of Tapnell Farm and we ask our customers and guests to support us, by keeping within the government guidelines when you visit. If you are unsure, please check: https://www.gov.uk/government/...

Please see our health & safety poster below. Further examples across the farm include:

The Cow Restaurant

  • introduction of The Cow at Tapnell Farm App for ordering and paying for food at the restaurant
  • new eat in / eat out / takeaway
  • advance bookings online for seating inside the restaurant (limited capacity)
  • face masks/coverings to be worn inside the restaurant when not seated at the table

Tom's Eco Lodge

  • all guests are required to complete a health questionnaire in advance of their arrival
  • check in has been delayed and check out brought forward to allow extra time for thorough deep cleaning between guests
  • check in is from 5pm but as soon as accommodation is available, we will call or text the guest to advise of this, to enable them to access sooner, where possible
  • we operate a self check in service
  • the Rule of 6 applies per unit of accommodation booked

Farm Park

  • non contact temperature checks on arrival as condition of entry
  • significantly reduced visitor numbers in the farm park
  • opening limited to 2 x three hour sessions per day: morning and afternoon, allows for additional cleaning between sessions
  • roller rink currently closed
  • booking online only
  • Face coverings/masks must be worn in the shop which is located at the entrance to the Farm Park and used as entry and exit point. Also in cafe/food areas (when not seated) and in the toilets.

Aqua Park

  • non contact temperature checks on arrival as condition of entry
  • significantly reduced visitor numbers per session
  • maximum group booking of 6. Rule of 6 applies.
  • closed between sessions for cleaning and no cross over between visitors
  • booking online only
  • There is a remote possibility that the Covid-19 virus may be present in the open water environment in which we operate, and within the operating areas of the park where customers are present. It is expected that any traces of the virus would be incredibly diluted in open water but a risk nevertheless remains in existence. Customers are expected to work with the Aqua Park to help reduce the risk of transmission where possible.

Archery & Axe Throwing

  • All bookings must be made online in advance
  • No more than 6 people per group booking (Rule of 6 applies)
  • Led by experienced, trained staff ensuring quality distanced coaching
  • Extra time allocated for cleaning equipment between each session
  • Hand sanitising stations in place
  • Non-contact temperature checks on arrival
  • Due to the nature of Archery and Axe throwing there is always an element of risk. Participants will be asked to leave if they show any dangerous behaviour on the range, pose a danger to themselves or others and are disruptive towards other participants. If you are suspected to have consumed alcohol or drugs, you will not be allowed on the session and no refund will be issued.

Please do not visit if you are feeling unwell.

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Health & Safety Poster

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