Making your visit to Tapnell Farm safe - Click here for info

IOW Aqua Park smile

FAQ's

What measures have you put in place to deal with Covid-19?

Online booking in advance, temperature check on arrival, significantly reduced visitors on the lake at one time, cleaning between each session.

Please do not attend if you have symptoms of Covid-19. You and your household should isolate at home. Please do not put yourself, our staff and other customers at risk.

For measures across Tapnell Farm, please click here

Are you taking temperature checks?

All our staff have daily temperature checks and visitors to the Aqua Park will need to have a non contact temperature reading taken too. If a visitor has two consecutive readings of 37.8C or more, that visitor and the group they traveled with, will not be permitted entry. An online refund will be made.

Please do not attend if you have symptoms of Covid-19. You and your household should isolate at home. Please do not put yourself, our staff and other customers at risk.

Can I go to the park if I am pregnant?

Sorry, but no.

How old do I have to be?

Participants need to be at least 8 years old: 8-11-year-old participants must have an adult accompanying them 12-15-year-old participants need an adult to sign them in and be available in the spectator area

How long in advance do I have to arrive?

Please arrive half an hour prior to your session starting. This will allow you to get changed ready for a full hour on the park.

How long is the session?

1 hour and this includes a short safety briefing.

Where can I store my possessions?

There will be lockers available, but we strongly advise to leave any valuables in your car. IOW Aquapark cannot be held responsible for any loss or damage to personal belongings.

Are there any changing facilities?

Due to the current situation, and in line with Government guidelines, changing rooms are available but limited to only one 'bubble' at a time.

You can also arrive in your shorts & t-shirt or swimwear ready to put a wetsuit and buoyancy aid over the top.

What do I need to bring with me?

We will supply you with the equipment needed to take part in the session. You need to bring:

Swimwear and t-shirt OR shorts and t-shirt. Nothing too baggy as you will have to fit it under a wetsuit.

A towel and warm dry clothes to get changed into after the session

Do I need to be able to swim?

IOW Aquapark requires water confidence to take part, for example, can float happily in the water with a buoyancy aid on without panicking.

What happens if it’s raining?

You still take part in the rain. Our theory is…you are going to get wet anyway!

Do I have to be physically fit to take part?

You do have to be able to pull yourself up out of the water, and it can be very tiring. You don’t have to be very fit to take part; however, it is a very active sport.

Do I have to wear a wetsuit?

Most of the time a wetsuit will be required. During warmer periods in the summer wetsuits may be optional.

Is there food and drink available?

The Cow restaurant on-site serves the best burgers as well as salads and other mains - catering for vegetarians, vegans and gluten-free too. There's plenty of seating outside. We suggest you download 'The Cow at Tapnell Farm' App before you visit.

Can I take a waterproof camera into the Aqua Park?

Yes, you can, however they MUST be secured by a chest harness only – wearing a camera is at your own risk. We cannot be held responsible for any lost devices.

Are there showers or toilets on site?

Yes, but capacity is limited.

Can I wear shoes?

No trainers, or hard soled shoes are allowed on the aqua park. Bare feet only!!

Do I need to remove all jewellery?

Yes, all jewellery must be removed before you enter the park, including ALL removable earrings. If you have recently had any piercings, we can provide tape to cover them.

Do you have a cancellation policy?

Yes. If you cancel within 48 hours of your session, there is no refund. If you cancel with more than 48 hours notice, we will provide a credit to use at later date or offer a 50% refund. If you give 7 days notice, you will receive a full refund or credit towards a future session that season.

Can we bring our dog?

Sorry, no dogs are allowed on the Aqua Park site.

We do not allow any dogs to be left in cars in warmer weather.

What happens in adverse weather?

In the event of lightning the aqua park will be evacuated. We will endeavour to do all we can to ensure sessions run on time and for the full time period.


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