Making your visit to Tapnell Farm safe - Click here for info

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The safety of our customers and staff is our highest priority and whilst we aim for your visit with us to be as ‘normal’ as possible, additional hygiene and safety measures have been put in place, in line with Government guidelines, for everyone’s peace of mind.

What are your opening times?

In order to stay within the guidelines for reduced capacity, we are operating two sessions each day.

The morning session is 10am – 1pm and the afternoon session is 2pm – 5pm. The Farm park will be closed between 1pm – 2pm for cleaning.

Please do not arrive any earlier than 20 minutes before your booked session.

Where can I purchase admission tickets?

All admission tickets must be purchased online. Please ensure you book your tickets in advance as we are significantly limiting the number of visitors in the Farm Park.

NO tickets will be sold on the gate but online tickets can be sold at any time from anywhere if they are available, so you could purchase online whilst sat in the car park!

When the weather forecast is uncertain, we will release tickets for sale a few days in advance of visits. This will allow us to manage numbers in the Farm Park on rainy days.

Can I stay for a whole day?

We have introduced two sessions per day to allow for the restricted number of visitors allowed in the Farm Park. We will be closed between 1pm – 2pm to allow for cleaning between sessions.

If you want to spend the whole day, you can purchase individual tickets for each session, but you will need to leave the farm park at 1pm and return at 2pm.

The Cow Restaurant onsite operates a take-away menu (inside and outside) from 12 noon – 9pm daily. Ordering and payment is made via the App (The Cow at Tapnell Farm) which can be downloaded from Google Play or App Store. There is plenty of seating outside.

If you wish to sit inside the restaurant, you must make a reservation in advance as there is limited capacity, using the online booking system www.thecowco.com Maximum size table inside is for 8 people. No walk-ins allowed.

What can I expect on my visit?

We have made a number of changes in line with Government guidelines but have been careful to ensure these do not impact on our visitors having a safe and enjoyable visit. These include:

  • restricting the number of visitors in the farm park per half day session
  • more frequent and enhanced cleaning across all areas
  • timed sessions on popular play equipment like the go-karts and bouncy pillows
  • one-way system around the indoor animal areas
  • protective screens at pay/service areas and extra signage
  • additional hand washing and hand sanitising stations

All outdoor areas of the Farm Park including play areas will be open, although the bouncy pillows are closed during wet conditions.

In line with Government guidelines, some indoor areas will be closed. These include the indoor soft play, indoor café, roller skating rink and lower entrance/shop. Our animal talks, feeding and petting sessions are also currently on hold.

What hygiene & safety measures have you put in place?

As well as the measures we have mentioned above (What can I expect from my visit?), the following have also been introduced in the play areas:

  • Timed sessions and queue management. Please respect social distancing.
  • Trim Trail outdoor course: please keep your distance from others when using this equipment.
  • Hand sanitiser is provided at each activity. Please use this before and after you use the equipment
  • Straw barn: when possible, we will open the back roller shutter for increased air flow (weather permitting). The tunnels and tee pees are closed.
  • Go-karts: We have reduced the number of go-karts available for social distancing and a member of staff will supervise this area and clean each go-kart before and after use.
  • Bouncy pillows: numbers will be reduced to 50% of capacity. During busy periods, time restrictions may be in place.
  • Mini golf: equipment will be cleaned before and after use by staff. Only one family will be allowed to put at a golf hole at one time.
  • Farm Footy: Only one household group per bay. During busy periods, time restrictions may be in place.

Do I have to wear a face mask/cover?

Face coverings/masks must be worn entering, exiting, whilst browsing in the shop and also in the toilets - unless you are exempt or under 11 years old. This is due to being in enclosed spaces - in line with Government guidelines.

Will there be temperature checks?

All our staff will undergo daily temperature checks and, as a condition of entry, we are asking our visitors (age 5+) to undertake a non-contact temperature reading too.

If any visitor has two consecutive temperature readings of 37.8C or more, then that visitor and the group they traveled with, will not be allowed entry to the Farm Park and an online refund will be given.

Please DO NOT visit if you are feeling unwell. If you are in any doubt, we strongly advise you check your temperature before leaving home.

Are food and drink available?

Please note our main cafe will be closed, however, we are offering a limited range of snacks, including sandwiches, pizza, sausage rolls, pasties, cakes, ice creams and hot and cold drinks. This is located next to the straw barn area and picnic tables are available.

The Cow Restaurant onsite operates a take-away menu from 12 noon – 9pm daily. Ordering and payment is made via the App (The Cow at Tapnell Farm) which can be downloaded from Google Play or App Store. There is plenty of seating outside.

If you wish to sit inside the restaurant, you must make a reservation in advance as there is limited capacity, using the online booking system www.thecowco.com Maximum size table inside is for 8 people. No walk-ins allowed.

What toilet and baby change facilities are available?

There will be two direct access toilets available, each suitable for disabled use and with baby changing facilities. More toilets will be made available should they be needed.

There will be hand sanitiser provided for use before you enter and social distancing measures in place for any queues. The toilets will be cleaned by our staff 3 times a day with regular hourly checks during sessions.

Will hand sanitiser be available?

We already have extensive hand-washing facilities and these, plus additional areas around the farm park will have hand sanitiser provided too. Please ensure you sanitise your hands before and after using any equipment.

When coming into contact with animals, please note hands should be washed thoroughly with soap and warm water, as hand sanitiser may not be effective enough on its own.

Will you be accepting cash?

Sorry, we have gone cashless across the site to avoid possible transfer of the virus on notes and coins, so please make sure you have your card ready for making any payments.

Will First Aid be open?

Where possible, we will give the parent or guardian plasters / wipes to carry out non-essential, basic First Aid. If our staff are required to get involved, they will be fully kitted out with PPE.

What training have your staff had?

All staff will be trained in Covid-19 hygiene and safety measures.

Can I go back out to my car?

Please try to bring everything you will need during your visit into the farm park. You will be able to pop to your car, if necessary.

Can I feed the animals?

In line with government guidelines, visitors are currently unable to feed or handle the animals.

Are any events planned?

Our events are currently on hold pending Government guidelines. For updates, please keep an eye on our social media.

When will indoor soft play be re-opened?

We are following Government guidelines and will only be able to re-open indoor soft play if these guidelines change and we feel it is safe to do so.

Is the shop open?

Yes. There is a one-way system is in place and hygiene screens installed at the counter. Some items, like soft toys, will be limited in selection.

Can I buy a season pass?

Due to restrictions on capacity, limitations on what we can offer and with the uncertainty of any future lockdown, we will not be selling Summer Season Passes. We are introducing a Multi-Pass for July & August for frequent visitors - check our Prices for details

Do carers have to pay the entrance fee?

No, a carer can come in for free with a paying disabled customer, however they must provide relevant documentation on entry. Please see details on our prices page.

Does the site have disabled access?

es, there is disabled access to the Farm Park.

Can we hire a wheelchair on site?

No, we do not have wheelchairs available to hire.

Do we have to pay to park?

No, car parking on site is free. For returning visitors, please note the change to our new parking layout.

Can we bring a picnic?

Yes. We have outside picnic areas. Picnics cannot be taken in to the play barns, café or The Cow Restaurant.

Can we bring dogs?

No dogs, except Guide and Assistance Dogs, are allowed in to the Farm Park.

We do not allow any dogs to be left in cars in warmer weather.

Is smoking allowed on site?

Smoking is only permitted in the designated smoking area, to the left of our mini golf area. Sign in place.

Can we get to you by public transport?

There is currently no bus route which links up with Tapnell Farm. Please contact Southern Vectis for updates: https://www.islandbuses.info/

Is wi-fi available on site?

Yes. Please ask a member of staff for details.

Is there anything I need to know if I am pregnant?

Pregnant women should avoid contact with new born lambs and goat kids, and like all other visitors, ensure that they wash their hands frequently with warm water and antibacterial soap. If you have any queries, please ask a member of staff.

Can I drop my children off and pick them up later?

No, all children (16 years or under) must be accompanied by an adult at all times.


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