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Please see below our replies to Frequently Asked Questions
What are your opening times?
We operate one session per day.
Please see our Opening Times & Prices Page for up to date info.
Where can I purchase admission tickets?
During school holidays all admission tickets
can only be purchased online in advance here.
During term time, tickets can be purchased at the farm park admissions as well
as online in advance, but we cannot guarantee entry on busy days. If we are at
full capacity and you have not pre-booked, there is a strong possibility that
you will unfortunately be turned away, so booking in advance is highly
recommended.
When the weather forecast is uncertain, we will release tickets for sale a few days in advance of visits. This will allow us to manage numbers in the Farm Park on rainy days.
Tickets are non-refundable, however, we are happy to move your booking to another date/time if there is availability. Please email [email protected].
Which food and drink are available within the Farm Park?
Within the Farm Park we have our Coffee House which offers a range of takeaway snacks, including sandwiches, sausage rolls, pasties, cakes, ice creams and hot and cold drinks. We also have our Ice Cream hut which is open seasonally and offers a wide range of local soft serve ice cream!
Outside of the Farm Park, but on site, we have The Cow Restaurant and the Farm Shop, for more information, to book online and for up to date opening time see here.
What toilet and baby change facilities are available?
We have toilets available within the farm park. We also have three baby change and disabled access toilets and a large disability changing room. We have separate toilets up at our events barn during our seasonal events.
Will First Aid be open?
Where possible, we will give the parent or guardian plasters / wipes to carry out non-essential, basic First Aid. If our staff are required to get involved, they will be fully kitted out with PPE.
Can I go back out to my car?
Please try to bring everything you will need during your visit into the farm park. You will be able to pop to your car, if necessary.
Are any events planned?
We have lots of exciting events throughout the year! Keep up to date with all of our latest event information here.
If I have purchased a Farm Park ticket can I use the Aqua Park and other attractions free of charge?
No, all of our attractions are separate and have their own opening times and admissions prices.
Where can I purchase Season Passes?
Which tickets do you have available for a disabled person and carer?
Tapnell Farm Park offers free entry to anyone providing full time care and support to a disabled person also attending. One free carer per disabled person only. Proof of disability/carer status may be required.
We also have a disabled and carer season pass which is a discounted price and allows 1 free carer and 1 disabled person entry to the farm park for the season.
Is the Farm Park wheelchair accessible
Yes. A large majority of the farm park is accessible for all, with wide flat areas undercover in our main play barns and animal barns and many easily accessible areas outside. There are disabled parking spaces available in our car park and disabled toilets are available within the farm park too.
Can we hire a wheelchair on site?
No, we do not have wheelchairs available to hire.
Do we have to pay to park?
No, car parking on site is free. For returning visitors, please note the change to our new parking layout.
Can we bring a picnic?
Absolutely! We have lots of picnic benches around the Farm Park for you to enjoy your picnics on! We also have lots of open spaces for you to put a picnic blanket down too.
Can we bring dogs to the Farm Park?
Unfortunately we cannot allow dogs into the farm park (except guide/assistance dogs, provided they have paperwork and are in their uniform). Please do not leave dogs in your car or tied up outside under any circumstances.
If it rains are some of the areas of the farm park closed
During wet weather the jumping pillows and sledge slide will be closed. When possible our staff will do their very best to get them back open as quickly as possible.
Is smoking allowed on site?
Smoking is only allowed in the designated areas clearly marked on our map.
Can we get to you by public transport?
Unfortunately Tapnell Farm Park is not on a permanent bus route. We are on a bus route during the summer season only. Please contact Southern Vectis for updates and more information: https://www.islandbuses.info/
Is wi-fi available on site?
Yes, wifi is available within the Farm Park.
Is there anything I need to know if I am pregnant?
Pregnant women should avoid contact with new born lambs and goat kids, and like all other visitors, ensure that they wash their hands frequently with warm water and antibacterial soap. If you have any queries, please ask a member of staff.
Can I drop my children off and pick them up later?
No. All children under 16 years of age must be accompanied by an adult to gain access to the farm park.
Are Tickets Refundable?
Tickets are non-refundable, however, we are happy to move your booking to another date/time if there is availability. Please email [email protected].